NORTH VALLEY VETERINARY CLINIC

Welcome to NVVC
	North Valley Veterinary Clinic * 43619 Sierra Highway Lancaster, CA 93534 * 661-945-7906 Coming Soon - Ask-A-Vet Home l About Us l Our Staff l Contact & Map l Feedback l Animal Forum
	GOAL * STAFF * APPOINTMENTS * TRANSPORTATION * PRESCRIPTION REFILLS * EMERGENCIES * PREVENTATIVE CARE * DIAGNOSTIC WORK * SURGERY * HOSPITALIZATION * DENTAL CARE * CLINIC HOURS * PET PRODUCTS * FINANCIAL POLICY * COMMUNITY INVOLVEMENT
GOAL	Welcome To Our Clinic Our goal is to provide comprehensive, excellent veterinary services to people committed to providing these services for their pets. We offer a wide array of services for dogs, cats, birds, rabbits, other small mammals, and reptiles. A major focus of our work is on preventive health care and client education. In case your pet should become injured or ill, we are well equipped and trained to provide the critical services, which are essential during these difficult times. Return to Top
STAFF	Our trained staff is dedicated to caring for your special pet in a professional, competent and loving manner. They are also able to provide the support you need to help keep your pet healthy. Our staff includes experienced doctors, certified and trained veterinary technicians, veterinary assistants, and receptionists. We function as a team to meet your needs. Continuing education is I ongoing for our entire staff to help ensure that we deliver excellent, progressive veterinary services. Return to Top
APPOINTMENTS	Please call, in advance, to make an appointment. If you wish to see a particular doctor let our receptionist know when the appointment is made. Check with her to determine if you need to bring any special items, such as your pet's current medicine, records, or a stool sample. Feel free to ask about fees so you can make the necessary plans. We will do our best to see pets brought in without an appointment, but there may be a long wait. Appointments need to be cancelled or changed with at least a 24-hour notice so this time can be given to another person. A message may be left on our answering machine. TRANSPORTATION... All pets, for their safety, should arrive at our office in a carrier, cage or on a leash. If you have any special problems with your pet interacting with other pets or people, please let us know and we will make special arrangements. Return to Top
PRESCRIPTION REFILLS	Please call 24-hours in advance, to let us know the medicine you need. We can have it approved by the doctor and ready for you. Return to Top
EMERGENCIES	Pets with emergencies will be seen without delay. When possible, call us first, so that we can be better prepared to immediately address your pet's crisis. After-hour emergencies are treated through the Animal Emergency Clinic of which we are a member. (723-3959 / Please ask our receptionist for a brochure. Return to Top
PREVENTIVE CARE	Our commitment to your pet's health necessitates a major focus on preventive care. Yearly comprehensive examinations are to help identify problems before they become serious issues and costly to treat. As your pet ages, we suggest visits every six months. Annual examinations can include appropriate vaccinations, flea and parasite prevention and control, needed diagnostic tests, nutritional counseling, discussion of other problem areas, a complementary dental exam, an individualized treatment plan, if needed, and client education. Specialized educational kits are available for puppies, kittens, ferrets , and new birds to help prepare you to provide the best. Return to Top
DIAGNOSTIC WORK	Our on-site laboratory gives us immediate results concerning your pet's status that help ensure a timely diagnosis and can be life-saving. When necessary, we utilize outside referral labs. A sophisticated, on-site x-ray unit, comprehensive endoscopy capabilities, along with a wide array of other equipment, are invaluable to assist our doctors in diagnosing medical problems. Return to Top
SURGERY	Strict sterile procedures, the safest anesthetic gases, and meticulous monitoring during and after surgery are used for the full range of surgical procedures we offer. Return to Top
HOSPITALIZATION	At times your pet may need to be hospitalized for more extensive treatment. The doctor will discuss options and provide you with an estimate of the cost. We recognize the concern you have far your pet. We encourage calls and ask that they occur after 10:00 a.m. so treatment and lab tests can be completed. The doctor will contact you with any significant changes in your pet's status the treatment plan. Return to Top
DENTAL CARE	Dental problems cause bad breath in pets, but more importantly can lead to other serious medical problems, if not treated. Our technician's skilled use of the ultrasonic dental scaler and polisher help keep your pet's teeth healthy so that the necessity for gum surgery, root canals, and tooth removal are reduced. If necessary, we are well prepared to provide these services. Return to Top
CLINIC HOURS	Monday - Wednesday and Friday -- 9:00 am to 6:00 pm Thursday -- 9:00 am to 8:00 pm Return to Top
PET PRODUCTS	For your convenience and your pet's health, special foods, flea control items, grooming supplies, and nutritional supplements are available. Call ahead to have your purchases waiting for you. Return to Top
FINANCIAL POLICY	Fees are structured to support the most progressive, quality veterinary services possible. We encourage you to review and discuss the estimate for your pet's treatment program and discuss alternatives, if necessary. A deposit is required for emergency and surgical procedures. Payment for services is expected prior to the discharge of your pet. For your convenience we accept cash, checks and credit cards. Return to Top
COMMUNITY INVOLVEMENT	Commitment to animals, and to the people who love them, extends beyond, our doors. We provide volunteer veterinary services for Audubon's Birds of Prey Center and for wildlife that is brought to us for care. We also have interns from high schools and veterinary colleges. Presentations to community groups and schools, as well as at local, state and national professional meetings, are part of our services. Thank you for choosing our clinic to provide for your pet's comprehensive health care needs. We will do everything we can to live up to the trust you have placed in us. We are constantly striving to better meet your needs so your suggestions are encouraged. We are honored when you choose to refer your family and friends to us. Return to Top
Author & Webmaster: John Henderson * Revised: August 01, 2010 . Copyright © 2002 North Valley Veterinary Clinic. All rights reserved.